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How mediation works
Workplace mediation takes place in the course of a 9 to 5 working day. It’s a carefully structured service which puts people in the best place to resolve their differences. From shop floor to boardroom, it can empower people to start talking and find a way out of conflict.
The day starts with the two parties meeting the mediator separately to explain things as they see them and to consider what they want to achieve in the mediation.
Then the mediator facilitates a joint meeting with both parties.
- there are ground rules: both parties need to feel safe enough to say how things are for them, they also need to be able to hear how things are for their colleague
- having a neutral mediator allows the parties to see the mediation as a way to improve things for themselves
- being impartial, the mediator supports both parties to talk through the issues
- the mediator works with the parties to find common ground on which they can build an agreement
- the mediator supports the parties but the agreement is the creation of the two parties themselves.